If the following list of frequently asked questions do not satisfy your queries, please email us at email@example.com
If your handbag is made from leather, regularly dust or brush with a soft brush, or wipe clean with a slightly damp cloth. Once or twice a year the handbag should be wiped with a cloth dampened with Leather Love Cleaning Spray to thoroughly cleanse the leather surface. It should then be given a light treatment with Leather Love Nourishing Cream, and finally rubbed up with a soft clean cloth. Always follow the manufacturers' instructions and always test the product on an inconspicuous area on the bag. Never use excessive quantities - the less the better. For Suede, brush regularly with a soft suede brush. Minor stains and marks may be removed with a rubber eraser such as Leather Love Suede Cleaning Block. The suede should retain its colour and appearance if it is regularly treated with Leather Love Protect Spray. This makes suede or nubuck water repellent, and offers protection from grease and dust. Always follow the manufacturers instructions for best results.
Ball-point pen ink is readily soluble in the finish applied to the surface of leather and therefore is quickly absorbed into the surface making it difficult to remove. There are products on the market designed to remove ink marks such as Leather Love Cleaning Spray, however, these products are only fully effective if treated soon after contamination; the longer you leave the ink the harder it will be to remove.
It sounds as though the dye or finish is not fast, in which case take it back to the shop where you bought it.
Colour staining is an increasingly common problem as dye transfers from one material to another. This can be avoiced by using a leather care product such as Leather love Protect Spray to protect the leather before use (when the handbag is new) or after cleaning. Always follow the manufacturers recommendations and test the product on an inconspicuous area for best results.
It’s best to use a leather nourisher such as Leather Love Nourishing Cream for Car Interiors either before the leather becomes soiled or after cleaning. This will help reduce wear and tear on leather bolsters, seams, stitching and entry/exit points in the vehicle. Leather Love Nourishing Cream for Car Interiors will soon be available in the UK, please check our website leatherlovecare.com for details.
Try dabbing it off with drycleaning fluid which you can get at good hardware stores. Try in an inconspicuous place first to ensure the dye is not removed.
There are professional cleaners with experience in cleaning leather and there are craftsmen who can repair or renovate leather products for you. Please contact us at firstname.lastname@example.org for more information
It is ok to store your handbag in a wardrobe so long as there is some movement of air ie ventilation somewhere. Do not store in a polythene bag or plastic box.
You can buy recommended spray to offer more protection against staining and water damage such as Leather Love Protect Spray. When applying always pay attention to the instructions and test on an inconspicuous area first.
You may need a microscope to do this, look for hair follicles that go right through the leather.
Prevent by storing in a cool, dry, airy place. Do not store in polythene. For help with specific problems please contact us at email@example.com.
Please create an account by clicking the "Create An Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not covered, please email us at firstname.lastname@example.org
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Please see our Delivery & Returns for complete details regarding our return policy.
Go to "My Account" link at the top right hand side of our site and into "View Your Order History" to check your orders status.
Click the "View Cart" link at the top right hand side of our site to view orders you have placed to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
1). Click the "My Account / Order Status" link at the top right side of our site.
2). Enter your email address.
3). Select "I am a new customer".
Click the "My Account" link at the top of our site to edit your account information.
Click the "Log in / Create An Account" link at the top of our site. Under the login box you'll see a link that says "Forgot your password?". Follow the instructions and proceed to retrieve your password.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
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